Terms & Conditions
These Terms & Conditions apply to all transactions on this site.
They do not affect your Statutory Rights.
Making a Purchase
You will have an opportunity to check and correct your Order Details, up until the moment you submit your Order to our payment provider, which is Paypal, or Secure Credit/Debit Cards, by clicking “PROCEED” on the “CHECK OUT” page. We are unable to accept American Express cards. After submitting an Order to us, we will give you an Order Reference Number and details of the products you have ordered. This information is an ACKNOWLEDGEMENT, and NOT ACCEPTANCE OF YOUR ORDER. Acceptance of your Order will only occur when you receive an e-mail from Ancestral Canine, confirming payment has been received. We will tell you if your payment details cannot be authorised for any reason, and may invite you to pay by another method. We do not store credit card details nor do we share customer details with any Third Parties.
Our Couriers are APC Overnight or DPD. Courier deliveries typically will be made the day following receipt of your order, where your order is placed with us prior to midday, Monday to Thursday. Orders received before midday Friday, typically will be delivered Monday. Orders placed after midday on Friday, or over the weekend, on Saturday or Sunday, will be dispatched Monday, to typically arrive with you Tuesday. We do everything we can to meet this delivery schedule, however, delivery times may occasionally be affected by factors beyond our control, and therefore they cannot be guaranteed.
Missing, Damaged or Incorrect Orders
Your business matters to us, and at Ancestral Canine, we try very hard to ensure that you receive your order in pristine condition. If you do not receive all of your products, or in the unlikely event that a product arrives damaged or faulty, please call us immediately on 07831 295599. Claims should be made within three days after the date of delivery, failing which the goods shall be deemed without defect, and in accordance with the delivery documents.
Your rights to return goods are protected under the EU Distance Selling Directive.
All names, logos, text, artwork and other content of this website are the property of Ancestral Canine. That means you must not carry out any of the following actions without the express written agreement of Ancestral Canine:
Re-publish or use material from our website;
Reproduce and copy material from our website for a commercial purpose;
Show any material from our website in public.
Information we may store:
Information about your visits and use of this website;
Information regarding any transactions carried out between you and us, including purchases you make of our products;
Information that you provide for the purposes of registering with us;
Information for the purpose of facilitating delivery of our products.
We will request personal information such as your name, address, contact telephone number and e-mail address to facilitate the processing of on-line purchases. Personal information is used solely by us and the courier company for the purpose of delivery. Personal information is never sold on to other companies.
We may also ask if you would like to receive our Newsletter about our product range, special offers and other information that you may find useful. Click on the link to facilitate this option.
Cookies contain information stored as data files which websites send to your computer whilst you are viewing the site. They are used to improve your experience and make your use of the site more efficient. We use them to remember and process the items in your shopping cart. In addition, it will store your details if you select the “remember me” option. Please note that if you turn cookies off, you will be unable to place orders.
Limitation of Liability
Ancestral Canine shall not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of your access to, or inability to access, this site, or your use of, or reliance upon, this site or the content. Ancestral Canine has no duty to update this site, and hence is not liable for any failure to update such information.
We may offer links to websites, external to this website, and Ancestral Canine are neither responsible nor liable, for your use of other websites.
Adrian & Debra Hallard
Hay House Farm
Telephone: 01538 266834
Mobile: 07831 295599